Emergency support
Something's down. Call now.
Server won't boot, email got hacked, ransomware note on the screen, whole office offline. Call and talk to a person. Most emergencies start getting fixed remotely within the first call.
When it's urgent, don't fill out a form. Call. If it's after hours, leave a message with your name, business and what's happening, and you'll get a call back.
What's included
- Server and network outages
- Hacked email accounts and business email compromise
- Ransomware and virus containment and recovery
- Data recovery from backups
- Internet and phone outages, including dealing with the provider
- Onsite response across Manatee and Sarasota Counties
If you think you've been hacked
Don't turn things off and don't start deleting. Disconnect the affected computer from the network (unplug the cable or turn off Wi-Fi), write down what you saw, and call. Keeping things as they are makes recovery and any insurance claim easier.
Not a client yet?
Call anyway. We'll help get you back up, then talk about whether a monthly plan makes sense so it doesn't happen again.
FAQ
Emergency IT Support: common questions
Do you help businesses that aren't on a plan?
Yes. Call and explain what's going on. We'll tell you how we can help and what it will cost before any work starts.
What should I do first if I see a ransomware message?
Disconnect that computer from the network, don't pay anything, don't restart it, and call. Then check whether other computers are affected.
Find out where your IT stands.
A free assessment is a walk-through of your computers, network, email and backups, followed by a plain-English list of what's fine, what's risky and what we'd fix first. No obligation, no scare tactics.